{"id":21843,"date":"2017-10-05T16:21:05","date_gmt":"2017-10-05T12:21:05","guid":{"rendered":"https:\/\/www.dubicars.com\/news\/?p=21843"},"modified":"2018-03-20T09:56:34","modified_gmt":"2018-03-20T05:56:34","slug":"how-send-rta-complaint-dubai","status":"publish","type":"post","link":"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html","title":{"rendered":"How to Send an RTA Complaint in Dubai"},"content":{"rendered":"<p>The Road and Transport Authority has\u00a0its doors open for any comments and feedbacks\u00a0from the residents of the UAE in an initiative called RTA Complaint Handling.<\/p>\n<blockquote><p>Please do not post your complaints on this post, read the instructions on the post to help you reach out the RTA.<\/p><\/blockquote>\n<p>In this post, you will learn how to send your feedback related to any service managed by Dubai Road and Transport Authority and we\u00a0will be using the email method explained in the 5 steps guide below.<\/p>\n<h3>5 Steps to Send RTA Complaint via Email<\/h3>\n<p><strong>Step 1:\u00a0<\/strong>Explain\u00a0your problem and send it by email to ask@rta.ae <span style=\"color: #808080;\"><em>we have attached\u00a0at the end of this post a complaint letter template.<\/em><\/span><\/p>\n<p><strong>Step 2: <\/strong>Wait for\u00a0RTA to send you an automated reply with a reference number.<\/p>\n<p><strong>Step 3:<\/strong> Within 1 working day an RTA employee will reply your email to\u00a0confirm your message is received and they might ask more info if you missed your contact details for example.<\/p>\n<p><strong>Step 4:<\/strong> Within 3 working days you will receive an SMS to confirm your message was delivered to the appropriate department, attached there will be an expected\u00a0reply date.<\/p>\n<p><strong>Step 5<\/strong>: Depending on your issue it might take more days, an RTA officer will call you with the results of your RTA Complaint.<\/p>\n<h3>Required Information to Submit RTA Complaint<\/h3>\n<p>The following details are required in all cases whatever your complaint\u00a0is about and it&#8217;s used to contact you.<\/p>\n<ul>\n<li>Your full name.<\/li>\n<li>Your mobile number.<\/li>\n<li>Incident date and time.<\/li>\n<\/ul>\n<p>Some cases require additional info depending on the complaint, for example:<\/p>\n<ul>\n<li>Taxi plate number.<\/li>\n<li>Taxi ID (Written on the back of the taxi).<\/li>\n<li>Taxi driver name\/ID number.<\/li>\n<li>Metro Station name.<\/li>\n<li>Your Nol card number.<\/li>\n<li>Staff name\/ID number.<\/li>\n<\/ul>\n<h3>RTA\u00a0Complaints Response<\/h3>\n<p>Once you send your email you will receive back a reply to inform you about the\u00a0case has been escalated to the relevant department and you will be contacted with the appropriate action\/resolution.<\/p>\n<p>Once the relevant department receives your message, you will get an SMS with a case reference number and an expected date of a reply from them.<\/p>\n<div id=\"attachment_21845\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-1.png\" rel=\"lightbox\" title=\"How to Send an RTA Complaint in Dubai\"><img decoding=\"async\" aria-describedby=\"caption-attachment-21845\"  class=\"size-medium wp-image-21845\" src=\"https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-1-300x136.png\" alt=\"rta complain message\" width=\"300\" height=\"136\" srcset=\"https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-1-300x136.png 300w, https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-1-768x349.png 768w, https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-1-1024x466.png 1024w, https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-1.png 1242w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-21845\" class=\"wp-caption-text\">A message you get from RTA when they&#8217;ve received your complaint<\/p><\/div>\n<p>On the set date, you will receive a call with the results of your case, either RTA will give you a solution or fix the issue or they could apologize for not being able to do the changes you requested for (In case of you asking for a policy change).<\/p>\n<div id=\"attachment_21846\" style=\"width: 310px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-2.png\" rel=\"lightbox\" title=\"How to Send an RTA Complaint in Dubai\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-21846\" loading=\"lazy\" class=\"size-medium wp-image-21846\" src=\"https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-2-300x122.png\" alt=\"rta complain message\" width=\"300\" height=\"122\" srcset=\"https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-2-300x122.png 300w, https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-2-768x313.png 768w, https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-2-1024x417.png 1024w, https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-complain-2.png 1242w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-21846\" class=\"wp-caption-text\">A reply you get from RTA when your issue has been resolved.<\/p><\/div>\n<h3>Complaint Letter Sample<\/h3>\n<blockquote><p>Dear RTA Officer:<\/p>\n<p>On September 29, 2017, I took a Dubai Taxi plate number (12345) Taxi ID (SV123). My trip was from Dubai Mall to Jumeirah Beach, pickup time 6:45 PM and dropoff time 07:10 PM.<\/p>\n<p>Unfortunately, the taxi driver did not turn on the taximeter and insisted to charge me an X amount without giving me a receipt.<\/p>\n<p>I look forward to your reply and a resolution to my complaint.<\/p>\n<p>Sincerely,<\/p>\n<p>[Your Name]<br \/>\n[Mobile Number]<\/p><\/blockquote>\n<h3>Other Methods to Contact RTA<\/h3>\n<p>According to the\u00a0Road and Transport Authority website, you can reach them out with your comments using any of the following portals.<\/p>\n<ul>\n<li>Complaint Box (Available in all RTA service centres).<\/li>\n<li>Direct Complain (Directly talk to the manager of the facility you&#8217;re in).<\/li>\n<li>Contact Center (Just call toll-free 8009090)<\/li>\n<li>Email (Explained above).<\/li>\n<li>Social Media.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Road and Transport Authority has\u00a0its doors open for any comments and feedbacks\u00a0from the residents of the UAE in an initiative called RTA Complaint Handling. Please do not post your complaints on this post, read the instructions on the post<\/p>\n","protected":false},"author":1,"featured_media":21849,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[6],"tags":[96,105],"class_list":["post-21843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides-how-to","tag-dubai","tag-rta"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Send an RTA Complaint in Dubai - DubiCars - New and Used Cars<\/title>\n<meta name=\"description\" content=\"Learn how to send your RTA Complaint. 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Read this simple 5 steps guide to contact and send your feedback to RTA using ask@rta.ae email.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html\" \/>\n<meta property=\"og:site_name\" content=\"DubiCars - New and Used Cars\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dubaicars\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-10-05T12:21:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-03-20T05:56:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-help-desk.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"570\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@dubicars\" \/>\n<meta name=\"twitter:site\" content=\"@dubicars\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/www.dubicars.com\/news\/#\/schema\/person\/934fbf840385bb85af3dfd91c8466dd5\"},\"headline\":\"How to Send an RTA Complaint in Dubai\",\"datePublished\":\"2017-10-05T12:21:05+00:00\",\"dateModified\":\"2018-03-20T05:56:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html\"},\"wordCount\":579,\"commentCount\":56,\"publisher\":{\"@id\":\"https:\/\/www.dubicars.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-help-desk.jpg\",\"keywords\":[\"Dubai\",\"RTA\"],\"articleSection\":[\"Guides &amp; How-to\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html#respond\"]}],\"copyrightYear\":\"2017\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.dubicars.com\/news\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html\",\"url\":\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html\",\"name\":\"How to Send an RTA Complaint in Dubai - DubiCars - New and Used Cars\",\"isPartOf\":{\"@id\":\"https:\/\/www.dubicars.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.dubicars.com\/news\/how-send-rta-complaint-dubai.html#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d3jvxfsgjxj1vz.cloudfront.net\/news\/wp-content\/uploads\/2017\/10\/rta-help-desk.jpg\",\"datePublished\":\"2017-10-05T12:21:05+00:00\",\"dateModified\":\"2018-03-20T05:56:34+00:00\",\"description\":\"Learn how to send your RTA Complaint. 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