The Road and Transport Authority has its doors open for any comments and feedbacks from the residents of the UAE in an initiative called RTA Complaint Handling.
Please do not post your complaints on this post, read the instructions on the post to help you reach out the RTA.
In this post, you will learn how to send your feedback related to any service managed by Dubai Road and Transport Authority and we will be using the email method explained in the 5 steps guide below.
5 Steps to Send RTA Complaint via Email
Step 1: Explain your problem and send it by email to [email protected] we have attached at the end of this post a complaint letter template.
Step 2: Wait for RTA to send you an automated reply with a reference number.
Step 3: Within 1 working day an RTA employee will reply your email to confirm your message is received and they might ask more info if you missed your contact details for example.
Step 4: Within 3 working days you will receive an SMS to confirm your message was delivered to the appropriate department, attached there will be an expected reply date.
Step 5: Depending on your issue it might take more days, an RTA officer will call you with the results of your RTA Complaint.
Required Information to Submit RTA Complaint
The following details are required in all cases whatever your complaint is about and it’s used to contact you.
- Your full name.
- Your mobile number.
- Incident date and time.
Some cases require additional info depending on the complaint, for example:
- Taxi plate number.
- Taxi ID (Written on the back of the taxi).
- Taxi driver name/ID number.
- Metro Station name.
- Your Nol card number.
- Staff name/ID number.
RTA Complaints Response
Once you send your email you will receive back a reply to inform you about the case has been escalated to the relevant department and you will be contacted with the appropriate action/resolution.
Once the relevant department receives your message, you will get an SMS with a case reference number and an expected date of a reply from them.
On the set date, you will receive a call with the results of your case, either RTA will give you a solution or fix the issue or they could apologize for not being able to do the changes you requested for (In case of you asking for a policy change).
Complaint Letter Sample
Dear RTA Officer:
On September 29, 2017, I took a Dubai Taxi plate number (12345) Taxi ID (SV123). My trip was from Dubai Mall to Jumeirah Beach, pickup time 6:45 PM and dropoff time 07:10 PM.
Unfortunately, the taxi driver did not turn on the taximeter and insisted to charge me an X amount without giving me a receipt.
I look forward to your reply and a resolution to my complaint.
Other Methods to Contact RTA
According to the Road and Transport Authority website, you can reach them out with your comments using any of the following portals.
- Complaint Box (Available in all RTA service centres).
- Direct Complain (Directly talk to the manager of the facility you’re in).
- Contact Center (Just call toll-free 8009090)
- Email (Explained above).
- Social Media.