How To File RTA Complaint: A Complete Guide For Dubai Residents & Tourists

If you’ve faced issues while using Dubai’s public transportation, encountered a rude taxi driver, or need to report any inconvenience related to the Roads and Transport Authority (RTA), there’s a streamlined process in place. The RTA Complaints system is designed to ensure quick resolutions and continuous service improvement.

This guide covers every way you can raise a complaint — from emailing and visiting a Customer Happiness Centre to using the RTA Dubai App and even social media platforms. Whether it’s an RTA Taxi Complaint, a metro station issue, or a licensing concern, here’s how to do it right.

Why File an RTA Complaint?

The Dubai RTA Complaints system helps ensure public services meet the highest standards. Filing a complaint is your right as a resident or visitor, and it contributes to improving transportation services across the emirate.

How To File An RTA Complaint Via Email

One of the most common and formal ways to report a concern is through the official RTA complaint email: [email protected]

Steps To File A Complaint:

1. Compose a detailed email describing the issue you faced.
2. Send it to [email protected]
3. You will receive an RTA complaint number in an auto-generated email.
4. Within one business day, an RTA representative will respond to verify details and request any missing information.
5. In 3 working days, you’ll receive confirmation from the relevant department.
6. A follow-up call will be made to share the resolution, which depends on the nature of the complaint.

How To Make An RTA Taxi Complaint Or General Complaint By Phone

For urgent matters like an RTA Taxi Complaint, you can contact the RTA complaint number directly.

• Call: 8009090 (RTA Call Centre)
• Available: 24/7
• Provide details such as the taxi’s plate number, driver ID, time, and date of the incident.

Once your complaint is logged, you’ll be updated on its progress and get a resolution usually within 7 working days.

Visit An RTA Customer Happiness Centre In Dubai

Prefer a face-to-face interaction? Visit any Customer Happiness Centre and file your complaint directly. These centers follow an open-door policy where managers are available to address public concerns.

Main Locations:

Al Barsha

• Location: Sheikh Zayed Road, Al Quoz Industrial Area 3
• Timings: Mon–Thu: 8:00 AM – 7:30 PM | Fri: 8:00 AM – 12:00 PM
• Contact: 8009090

Al Manarah

• Location: Al Manara Centre, Sheikh Zayed Road
• Timings: Sun–Thu: 8:00 AM – 7:30 PM | Fri: Closed
• Contact: 8009090

Deira

• Location: Behind Dubai Traffic Court, Al Twar 1
• Timings: Mon–Thu: 8:00 AM – 7:30 PM | Fri: 8:00 AM – 12:00 PM
• Contact: 8009090

Al Kifaf

• Location: Near Zabeel Park, Sheikh Khalifa Bin Zayed Street
• Timings: Mon–Thu: 8:00 AM – 7:30 PM | Fri: 8:00 AM – 12:00 PM
• Contact: 8009090

Al Twar

• Location: 1st Floor, Al Twar Centre, Al Nahda Street
• Timings: Sun–Thu: 8:00 AM – 7:30 PM | Fri: 8:00 AM – 12:00 PM
• Contact: 8009090

Umm Ramool

• Location: Marrakech Street, Opposite Emirates Metro Station
• Timings: Mon–Thu: 8:00 AM – 7:30 PM | Fri: 8:00 AM – 12:00 PM
• Contact: 8009090

How To File An RTA Complaint Through Social Media

The RTA is responsive on major social platforms. This method is convenient and ideal for quick concerns.

How To File:

1. Visit RTA’s official contact page at www.rta.ae.
2. Click on the social media icons (Facebook, Instagram, LinkedIn, Twitter).
3. Send your complaint as a direct message.
4. A representative will reach out to you, typically within 3 working days.

File An RTA Complaint Using The RTA Dubai App

The RTA Dubai app offers a user-friendly interface for submitting reports directly from your smartphone.

Steps to File a Complaint:

1. Download and open the RTA Dubai App.
2. Scroll to the bottom till you find the ‘Report/Suggest to RTA’ section.
3. Choose from:
   • Al Harees – Report violations and corruption without identity disclosure.
   • Madinati – Keep Dubai’s roads safe by reporting problems.
4. Fill in the required details and hit Submit.

This is one of the quickest and most efficient ways to raise your concern.

What Information Is Required For Filing RTA Complaints?

To ensure a quick resolution, keep the following ready:

• Full name
• Mobile number
• Incident date and time

Additional Information (based on complaint type):

• Taxi plate number
• Taxi ID or Driver ID
• Metro station name
• Nol card number
• Staff name/ID number

The more specific your information, the faster the resolution process.

Common Reasons To Contact Dubai RTA Complaints Department

• Rude or reckless taxi drivers
• Overcharging or route manipulation by taxi drivers
• Lost item in RTA taxi
• Faulty Nol card or balance issues
• Issues with metro, tram, or bus schedules
• Fines disputes
• Parking zone queries
• Licensing and vehicle registration problems

Contact Methods For RTA Support

• RTA Complaint Email: [email protected]
• RTA Complaint Number: 8009090
• RTA Dubai App: Available on iOS and Android
• RTA Website: www.rta.ae
• Social Media Platforms: Facebook, Twitter, Instagram, LinkedIn

Whether it’s an RTA taxi complaint, a licensing issue, or concerns related to public transport, Dubai’s Roads and Transport Authority has made it simple for users to raise concerns and get resolutions. You can file a complaint by phone, email, mobile app, in person, or via social media—whichever is most convenient for you.

With this detailed guide, you now know how to file an RTA complaint the right way. Your feedback plays a key role in making Dubai’s transport network world-class.

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