New Sharjah Police Mobile App Service: Faster Flood-Damaged Insurance Claims

Sharjah residents impacted by the recent floods can now benefit from a series of measures implemented by the Sharjah Police to ease the claims process and offer some financial relief.

Faster Insurance Claims With Free “To Whom It May Concern” Certificates

Sharjah Police announced the issuance of free “To Whom It May Concern” certificates via their official mobile app. This crucial document officially verifies flood damage sustained by vehicles or properties. 

Traditionally, obtaining such certificates would require a visit to the police station and could incur associated fees. Recognising the urgency and potential financial burden on residents, Sharjah Police have eliminated these obstacles.

Apply For A Certificate On The Sharjah Police Smart Mobile App

sharjah police mobile app

Residents can now conveniently request the certificate through the Sharjah Police Smart Mobile App in minutes. This online process significantly expedites the insurance claim process, allowing residents to receive compensation faster and begin repairs more quickly. Read this linked article to know what to do with a flood-damaged car.

How To Apply For A “To Whom It May Concern” Certificate

  • First, download the Sharjah Police app from the App Store (Apple) or Google Play Store (Android). Once downloaded, open the app.
  • Locate the menu at the bottom of the screen and select the second option, typically represented by an icon resembling a service card. This will take you to the “Services” section. Within “Services,” find and select “Police Services,” usually represented by an icon of a police officer.
  • Scroll down within “Police Services” and locate the option for the “To Whom It May Concern” certificate. Select this option to initiate the certificate request process.
  • You’ll be asked if the certificate is for yourself or someone else. Choose “Self” and proceed. Next, under “certificate type,” select “destruction” and choose your user type – resident, tourist, or citizen. Depending on your selection, you’ll be prompted to provide either your Emirates ID number (resident/citizen) or passport details (tourist).
  • Enter your email address. You’ll receive a one-time password (OTP) on your registered mobile number. Enter the OTP to verify your identity. Now, provide the specifics of the car damage. Under “destruction type,” select “vehicle.”
  • Indicate the location and date when the incident occurred. Choose the responsible police station from the provided list. Finally, detail the damage sustained by your vehicle.
  • Select “To Whom It May Concern” as the requesting authority. Alternatively, you can choose your insurance company from the dropdown menu if you prefer them to receive a copy directly.
  • Attach clear pictures of the damage to your vehicle for verification purposes. Once everything is complete, submit your request for the certificate.

How Will I Get My Certificate After Submitting On The App?

Following your submission of the request and all supporting documents through the Sharjah Police App, you’ll receive the “To Whom It May Concern” certificate via email. The certificate itself should be attached to the email as a downloadable file, most commonly in PDF format. Here is a detailed guide on how to claim insurance for flood-damaged cars.

Sharjah Police Announces Traffic Fines Waiver 

sharjah police mobile app

In a further display of understanding and support, Sharjah Police have also announced the waiver of certain traffic fines incurred during the recent weather depression in the UAE. 

It’s important to note that this leniency applies only to specific offences committed under challenging weather conditions. Serious violations that endanger public safety will still be subject to penalties. 

This initiative aims to provide some financial relief to residents who may have received traffic citations while navigating flooded roads or dealing with the aftermath of the storm.

These proactive measures by the Sharjah Police demonstrate their commitment to public well-being. By streamlining the insurance claim process with free online certificates and offering some leniency on traffic fines, they are empowering residents to focus on repairs and recovery during this difficult time.

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